Sales Best Practices
RVAA Sales Standard Best Practices call for members to:
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Use RVAA's Universal Price List
This easy-to-use spreadsheet gives suppliers a convenient way to send product info, prices, price changes and even info on new to products to all distributors in the same format. For distributors it means product information from all suppliers will be in the same format. Now we can spend less time pushing data around and more time growing our market. Let’s use it!
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Utilize RVAA's graphics standards
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Online ordering capability for customers
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Provide stocking recommendations for best results
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Provide toll-free customer service hotline to WDs
Parts Best Practices
The RVAA Parts Standards Best Practices call for its members to have:
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Established part numbers for all finished goods products and parts or sub assemblies
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Established UPC codes for 100% of all finished goods, and a plan to implement UPC for parts
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Published lead times for all products and parts
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Published parts manual
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Published warranty policies and procedures
Education Best Practices
The RVAA Education Standard Best Practice calls for members to provide factory technical and sales training to the aftermarket (WDs and Dealers) Recognized methods of training:
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In-person seminars
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Web-based seminars
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Published training manuals
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Published bulletins
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Published troubleshooting guides